At Sasta Kapra, we value your trust and aim to provide you with the best shopping experience. If you are not fully satisfied with your purchase, our Return & Refund Policy ensures a smooth and fair process.

1. Eligibility for Returns

• Items must be returned within 7 days of delivery.

• Products must be unused, unwashed, and in their original packaging with tags attached.

• Sale, clearance, and discounted items are not eligible for return or refund (unless faulty).

2. Non-Returnable Items

The following items cannot be returned:

• Used or washed clothing

• Items damaged due to customer misuse

• Innerwear, socks, or hygiene-sensitive products

3. Refund Process

• Once we receive and inspect the returned item, we will notify you of approval or rejection.

• Approved refunds will be processed within 7–10 working days.

• Refunds will be issued through the original payment method (where applicable).

• For Cash on Delivery (COD) orders, refunds will be provided via bank transfer or store credit.

4. Exchanges

• Customers may request an exchange for size or product (subject to stock availability).

• Exchange requests must also be made within 7 days of delivery.

• Additional delivery charges may apply.

5. Damaged or Wrong Items

• If you receive a defective, damaged, or wrong product, please contact us within 48 hours of delivery with proof (photo/video).

• We will arrange a free replacement or full refund.

6. How to Request a Return or Refund

To initiate a return or refund, please contact us at:

📧 Email: support@sastakapra.shop
📱 Phone/WhatsApp: +92 336 2220011

Our support team will guide you through the process.

7. Shipping Costs for Returns

• If the return is due to a fault from Sasta Kapra (wrong size, damaged item, wrong product), we will cover the return shipping.

• If the return is due to customer preference (change of mind, wrong size ordered), the customer is responsible for return shipping costs.